Refund policy

Returns

All items sold by Auburn Archive are vintage, so they may show some general wear and tear and/or fading due to their age.

Any obvious faults and/or defects will be clearly stated in the product description and shown in the posted photographs.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@auburnarchive.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Issues and Damages

Please inspect your order upon receipt, and contact us immediately if the item is defective or has been damaged in transit. If you have received the wrong order, or an incorrect item as part of an order, please contact us immediately so we can evaluate the issue and make it right.

Refunds

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@auburnarchive.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.